![]() Fees depend on the weight and location of the package. #Reflector leggings free#If the package was already shipped to an incorrect address, here are our options:ġ) The customer can call USPS customer service and ask for the package to be held at their local post office for pickup.Ģ) We wait for the package to be returned to our office, and we will ship it back out, free of charge.ģ) If the customer needs the package immediately, they can opt to pay a fee for the package to be re-routed to the correct address. #Reflector leggings update#If it's been too long and it's no longer possible to update the address yourself, please contact customer service immediately! We may be able to correct the address before the package is officially sent off. If you don't have an account, you can find this order confirmation page in your email or text messages. This is the same page where you can find tracking updates. If you notice the issue right away, you can login to your account and edit your recent order to update the shipping address. What is your return policy for items purchased at an event/festival? This is only if item is returned with irreversible damage and needs to be sent back to customer. Shipping fee (cost varies by package weight). If one of these fees is incurred, you will be emailed with a detailed explanation and photos showing the issue. We will only use these in cases where the return is unacceptable (we try to be as understanding as possible). ![]() ** Please note that returns that do not follow these guidelines may cause delays or additional fees. If you opted for store credit, you will be issued an online gift card for the full amount you paid for that item. Refunds can take anywhere from 2-5 days to process back into your bank account. Unfortunately, we do not refund the original shipping cost, only the cost of the item. ![]() #Reflector leggings full#After the condition of the returned item is confirmed, we will send a refund for the full item cost minus the return label cost. Once we receive the return, we will notify you. You will need to purchase your own return label. For all international returns, please package your return and take it to the shipping courier of your choice. No need to wait in line! You can also schedule a pickup here. Then, attach the pre-paid label and drop it off the post office. For store credit, the return label is 100% free. For refunds, the cost of the label will be deducted from your refund. For all USA returns, a pre-paid shipping label will be provided for you. You will have the option to return for either a refund to your original form of payment, or for store credit. Make sure you have your original order number on hand. You can return your item by using our return portal. If you wouldn't be okay with receiving it yourself, then it's not eligible for a return. This means no signs of wear, including deodorant stains, major wrinkling, cigarette odor or any other odor, pet hair, etc. Item needs to be in the exact same condition it was received in for us to accept it back. ![]() We accept returns for eligible items within 45 days of purchase! If you have a quality issue with your product, please reach out to us and we'll send a replacement. PLEASE NOTE: For the safety of our customers and team, sanitary items such as face masks, tube masks, and bandanas will not be accepted for return/exchange. ![]()
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